The way we roll… The breakdown of bringing our physical products to you.
Your regular mail shipping order will arrive within 5 to 7 business days and you will receive a confirmation email once it’s been processed. International shipping orders will arrive within 10 to 14 business days.
We advise you to have your packages mailed to a secure address. We are not responsible for any lost or stolen packages that say they’ve been delivered. If you are having trouble finding your package, or it has been damaged feel free to contact firstname.lastname@example.org where we will be able to further help you with any concerns.
RETURN & EXCHANGE POLICY:
Just in case…
ARE THERE CONDITIONS FOR RETURNS AND EXCHANGES?
Yes. We are happy to make any returns or exchanges you may see fit. Not like you would ever want to…
But in the small chance you do, it’s important to know: In order for us to give a full exchange or refund to our customers, we require a thorough inspection of the item(s) in question, making sure they are in good form and quality before proceeding.
** Item(s) must be in their original condition, not worn, torn, snagged, stained, or damaged in any way. All tags must be attached to the garments. Receipts are needed for a full refund and exchange along with a reason for return attached to package. Shipping is not refunded.
Without the receipt we are happy to provide store credit for your returned item(s). However we will be unable to give a refund without the necessary tags. So remember friends: rip, tear, and pull responsibly!
IS THERE A TIME LIMIT TO RETURNS AND EXCHANGES?
We require the refund request to be received no more than 15 days after product delivery in order to receive a full refund.
** If there is a quality issue with the purchased product, please notify us within 7 days of receiving the merchandise at email@example.com
You can return or exchange item(s) up to 30 days for in store credit. Unfortunately, due to inventory, no exceptions will be made after the 15-30 days.
Return shipping and exchange costs and tax are the responsibility of the customer.
WHAT ITEMS ARE FINAL SALE?
** Lucky for you returns and exchanges are available, with the one exception of our online sale items. But let’s face it, why would you want to do that!
When we receive your package we will refund you within 7 business days, where you will receive an email stating that the refund has taken place. Please note that depending on your bank it can take up to 2 weeks to show up on your credit statement.
FORMATTING RETURNS AND EXCHANGES:
Please advise reason for the return for our records. Place the information inside the return package along with the item(s). Contact us at firstname.lastname@example.org for an RMA# (Return Merchandise Authorization#) to be included with the return shipment. We will provide shipping instructions with the issuing of the RMA.